Shipping policy

Last updated June 16, 2026

Domestic packages containing items from our local inventory are typically sent out within one (1) to three (3) business days of placing your order from our workspace in Chattanooga, Tennessee. Digital downloads are instantaneous, with download links sent directly to your email inbox after checkout. Customers within the contiguous United States typically receive orders within three (3) to five (5) business days through the United States Postal Service (USPS). This time estimate does not apply to international orders or orders containing delayed items, and we do not guarantee delivery times for any purchases.

Print-to-Order Items

Items labeled as "print-to-order" or "on-demand" on their respective product pages are fulfilled by a third-party service with multiple locations around the world. Packages containing such items are typically sent out within three (3) to ten (10) business days of placing your order from the location closest to your shipping address. This extended shipping time can be attributed to the time needed to manufacture the item. Orders containing both locally-fulfilled items and print-to-order items will be shipped separately.

Delayed Items

Items labeled as "backorder", "delayed" or "pre-order" on their respective product pages may not be shipped until the date specified in the disclaimer. This date is not guaranteed, as the actual shipping date could end up being earlier or later than expected. Under most circumstances, customers are notified via email and given the opportunity to modify their shipping address. If you need to modify your shipping address, please contact us immediately at support@boketomedia.com or click the chat widget in the bottom right corner of our website.

International Shipping

Customers from Alaska, Hawaii, military bases, overseas territories or any country outside the United States typically receive orders within five (5) to ten (10) business days through the United States Postal Service (USPS). International packages may take longer, as we bundle multiple international orders together and send them to a third-party customs intermediary located outside Chicago, Illinois. All international orders are subject to customs charges and fees. There is little we can do to track an order once it is outside the United States, so we encourage you to contact your local post office for further assistance.

Transit & Tracking

You will receive tracking information via email once your package is first scanned by the United States Postal Service (USPS). Shipping costs are non-refundable for fulfilled orders, so please make sure that your address is verified by USPS before confirming your order. International shipments may experience irregularities with tracking updates due to exchanges between multiple mail carriers. It is not uncommon for international shipments to "go dark" after getting scanned at an international distribution center, but it is very rare for packages to disappear completely.

If your shipment's tracking does not update for at least two (2) weeks after the previous tracking update, you may contact us at support@boketomedia.com or click the chat widget in the bottom right corner of our website. Please be aware that we are not liable for missing packages and cannot provide much realistic help after a package has been shipped. Under most circumstances, we recommend contacting your local post office for additional assistance.

Cancellations & Changes

You can cancel an order for a full refund directly from your order confirmation page or customer account at any time before it has shipped. Refunds for these self-service cancellations are issued automatically to your original payment method.

If you need to update an item's sizing details or modify the recipient address before your order is shipped out, please contact our support team. If your request results in a change in total cost for the order, you will either receive a payment link via email or a partial refund to your original payment method.

Please note that "print-to-order" and "on-demand" items are fulfilled by a third-party service that operates 24/7. The window for cancelling or changing these orders is much smaller, and they cannot be cancelled once manufacturing has begun.